Welcome to Paul Leonard Cleaning Services. By engaging our services, you agree to the following terms and conditions. Please read them carefully to ensure you fully understand your rights and responsibilities.
1. Services Provided
Paul Leonard Cleaning Services offers the following:
- Window Cleaning
- Gutter Clearing
- Power Washing
- Soft Washing
- Roof Cleaning
- Chimney Cleaning
2. Bookings and Appointments
- All bookings must be confirmed either via phone, email, or our website.
- Appointment times are approximate and may vary depending on unforeseen circumstances. We will notify you promptly if any delays occur.
- A minimum of 24 hours’ notice is required for rescheduling or canceling appointments.
3. Pricing and Payments
- Pricing is based on the service requested, property size, and specific requirements.
- Quotes are provided in advance and are valid for 30 days.
- Payments are due upon completion of the service unless otherwise agreed upon in writing.
- We accept cash, cheque, Revolut, and bank transfer as payment methods.
4. Customer Responsibilities
- Ensure safe and easy access to the areas requiring cleaning, including leaving side gate access open if you should be out.
- Remove fragile or valuable items from the cleaning areas to prevent accidental damage.
- Notify us of any specific hazards or safety concerns on your property.
5. Liability
- Paul Leonard Cleaning Services is committed to providing high-quality services. However, we are not liable for pre-existing damage to your property. A scratch waiver must be signed before service commences for builders’ cleans. We will do our best to avoid scratching the glass.
- We take all necessary precautions to prevent damage. In the rare event of accidental damage, we will work with you to resolve the matter fairly.
- We are not responsible for delays caused by weather, access restrictions, or other factors beyond our control.
6. Chimney Cleaning Specific Terms
- Ensure the fireplace is cold and free of burning materials before our arrival.
- We are not responsible for issues arising from pre-existing damage to the chimney or flue.
- Any blockages or structural concerns identified during the cleaning process will be reported to you, but repairs are not included in our cleaning service.
7. Gutter Cleaning Specific Terms
- During the gutter cleaning process, weeds or other growth may be entangled in the guttering or roof. We will make every effort to remove them; however, complete removal cannot be guaranteed.
- Any concerns about this will be discussed during the site visit.
8. Health and Safety
- Our team follows strict health and safety guidelines. If you would like our team to wear a mask during the service, please let us know at the time of booking or inform our team before our arrival.
- Customers must maintain a safe environment for our staff while services are being performed.
- Hazardous areas or unsafe conditions may result in the rescheduling of services.
9. Cancellation Policy
- Cancellations with less than 24 hours’ notice may incur a cancellation fee.
- Failure to provide access to the property on the scheduled date may also result in a fee.
10. Complaints and Feedback
- We value your feedback. If you are unsatisfied with our service, please notify us within 48 hours.
- We will make every effort to address your concerns and resolve the issue promptly.
11. Changes to Terms and Conditions
- Paul Leonard Cleaning Services reserves the right to update these terms and conditions as needed.
- Customers will be notified of any significant changes in advance.
Contact Information
For questions, bookings, or concerns, please contact us at:
- Phone: 085 25 26 083
- Email: [email protected]
- Website: PaulLeonard.ie
Date updated: 07th January 2025
Thank you for choosing Paul Leonard Cleaning Services. We look forward to serving you!
